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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Contact Information
- Shipping & Delivery
- RamenPlace.com ships all orders, in stock, once they have been processed(Typically Ships in 1-2 Business Days) to the United States and Canada via Fedex or USPS Priority Mail. We do not offer shipping to P.O. Boxes as well as APO/FPO addresses at this time. Out of stock items will ship as soon as we receive inventory which typically takes around 4 - 7 business days.
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Standard Shipping Rate Table
Order Subtotal (and above) Shipping Price $0 $9.49-$10.98 $30 $9.98-$13.98 $60 $13.98-$16.98 $100 $15.98-$17.98 *Shipping Rates may slightly differ depending on area and location
- (Package returned due to customer error including address error or absence during delievery attempts will be charged a 15% restocking fee including the cost of shipping)
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- Do you ship internationally?
We do not ship internationally and can only ship within the United States. However, below are a few international package forwarding companies that will enable you to shop on our site from almost anywhere in the world.
Bongo International
US Global Mail
USA 2 Me
- Do you ship internationally?
- Privacy & Security
- RamenPlace.com reserves the right to modify, alter, or update at any time the web site contents including, but not limited to, terms and conditions. Your use of the web site constitutes your agreement to be bound by such modifications, alterations, or updates. If you do not agree to all the terms and conditions, please do not use the web site. Also, RamenPlace.com reserves the right to refuse service to anyone deemed necessary. RamenPlace.com guarantees your satisfaction from every order with regard to freshness and integrity of all the products. In order to avoid contamination and tampering of food products and to further enhance product integrity, all sales of consumable food products are final, with no refund or exchange.
- Returns & Replacements
- If at any time you are not 100% satisfied with an item you purchased from RamenPlace.com, you may return it for a full refund of the purchase price (excluding shipping). Buyer is responsible for the return shipping charge. Only items that are unused, in saleable condition, and in original packaging are eligible for return. If you received a damaged or defective item, or if we made a mistake on your order please contact us.
- We work hard to keep our customer satisfaction level high with our amazing customer support. While rare, defects and order mistakes do occur. We will try our best to resolve any issues as quickly and efficiently as possible. If the item needs to be returned, you will need a RMA(Return Merchandise Authorization) number prior to sending it back to us. Please contact us at support@ramenplace.com or click here to start your return process.
- Package returned due to customer error including incorrect address, refused shipment or absence during delievery there will be a 15% restocking fee including the cost of shipping.
- As ramen is a perishable item, please do not open the product packaging of the incorrect item as we cannot process any return/exchange for opened items even if it is an incorrect item. Any claims after the 72 hour time-frame shall be void.
- Ordering
- 1. Add to Cart
- All items you add to your shopping cart will be included in your order to be sent together in one package. If you prefer to have items sent separately, order them separately. However, if the order items are too large it may not be possible to send all items together. We will separate the items whenever it determines that it's not physically possible to send them together.
- 2. Proceed to Checkout
- After you proceed to checkout, create your customer account if you are a new customer. A verification email will be sent to your email address after you enter your information. Proceed to select order options after your email address is verified. If you are a returning customer, sign into your customer account to proceed.
- 3. Payment
- The timing when your payment is finalized depends on the payment method you choose. In case of Credit Card, the payment is finalized after your order is shipped. In case of Google Checkout and PayPal, your payment is finalized when you place your order.
- Payment, Pricing & Promotions
- Payments
We Accept Payment via All Major Credit Cards including Visa, Mastercard and American Express. Our checkout process is encrypted with a strong 256-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors by using highly secure encryptions.
What is SSL?
SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.
Taxes
Since RamenPlace operates in California it must, by law, charge sales tax percentage on your purchases as well as any associated "shipping and handling" charges, where applicable.
Promotions
Promotions will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter. - Viewing Orders
- To view your order, first make sure you are logged into your account. Next, click on the My Orders link from the My Account page. This will return a default view of orders you have made in the past.
- Updating Account Information
- You can update your Ramen Place user account information at any time:
1. Log In to your Ramen Place account.
2. Click the My Account Link on top.
3. Edit the appropriate fields.
4. Click Save. - Contact Information
- If you have any questions please feel free to contact us using the websites contact form on the bottom of our website or simply by emailing us at contact@ramenplace.com
- RamenPlace.com
11752 Garden Grove Blvd #113
Garden Grove, CA 92843